Payment Policy

Mcelpaw / ALEXANDER MCELHINNY TH INC
548 Evans City Rd, Renfrew, PA 16053, United States
service@mcelpaw.com

Effective date: August 26, 2026

We accept only the seven methods below. If a method does not appear at checkout, it is not available.
Prices and charges are in U.S. dollars (USD).

1. Accepted methods
1. Visa
2. Mastercard
3. Maestro
4. American Express
5. JCB
6. Diners Club
7. Discover

We do not accept cash, checks, bank wires, cryptocurrency, PayPal, Apple Pay, Google Pay, or any other wallet or installment tool that is not listed.

2. When you are charged
When you confirm the order at checkout, the payment processor authorizes and charges the amount due, including items, applicable tax, and shipping.
Standard shipping to the contiguous United States remains $5.99 on orders under $35.00 and free on orders of $35.00 or more.

3. Payment security
Card numbers are handled by the payment processor.
We will not ask you to email a full card number, CVV, or account password to service@mcelpaw.com.
If a message claiming to be Mcelpaw asks for those details, do not reply. Forward it to service@mcelpaw.com.

4. Failed payments
If authorization fails because of insufficient funds, a billing-address mismatch, an unsupported card, or a fraud check, the order does not ship.
Try another of the seven cards above, or contact the card issuer and try again.
An unpaid order is not shipped and is not charged extra.
Some Maestro, JCB, or Diners Club cards may fail because of the issuing country or 3-D Secure. That is a bank or processor limit, not an extra fee from us.

5. Receipts
A receipt is sent to the email entered at checkout.
Keep the order number. Refunds and support requests need it.

6. Where refunds go
Refunds approved under the Return and Refund Policy go back to the original card.
Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover credits return to the same card. Posting time depends on the bank and may take several business days.
We cannot send a refund to a different card or bank account unless the law requires it or the original card cannot receive funds.

7. Cancellations and duplicate charges
If you cancel before the shipping label is created, the charge is returned to the original card.
If the same order is charged twice, email the order number and payment record. After we confirm the duplicate, we refund the extra amount.

8. Disputes
Email service@mcelpaw.com first.
If you open a chargeback with your bank, send us the order number as well so we can match shipment and return records.
Falsely denying a delivered order may affect later purchases.

9. Related policies
This page works with the Terms of Service, Shipping Policy, Return and Refund Policy, and Privacy Policy.

Questions: service@mcelpaw.com