Payment Policy

Effective date: August 26, 2026

This page explains how payment works at Mcelpaw. Please read it with the Terms of Service, Shipping Policy, Refund Policy, and Privacy Policy. If a dedicated policy page covers a topic in more detail, that page controls.

Prices and charges are in U.S. dollars (USD). We accept only the seven card methods listed below. If a method does not appear at checkout, it is not available.

Mcelpaw is operated by ALEXANDER MCELHINNY TH INC
548 Evans City Rd, Renfrew, PA 16053, United States
Email: service@mcelpaw.com
Phone: +1 (724) 538-6044

1. Accepted methods
We accept:

1. Visa
2. Mastercard
3. Maestro
4. American Express
5. JCB
6. Diners Club
7. Discover

We do not accept cash, checks, bank wires, cryptocurrency, PayPal, Apple Pay, Google Pay, or any other wallet or installment plan that is not listed above.

2. When you are charged
The order total is charged when you place the order, not when the package ships.

When you confirm the order at checkout, the payment processor authorizes and collects the amount due at that time. That amount includes the items, applicable sales tax, and shipping shown on the checkout page.
We do not hold the charge until fulfillment, and we do not take a second payment at shipment.

If authorization fails, the order is not accepted and nothing ships.

3. Final price
The total displayed at checkout is the final price for that order.

That total already includes:

• Product prices
• Sales tax, when the destination requires it
• Standard shipping ($5.99 under $75.00; free at $75.00 or more)

We do not add handling fees, payment surcharges, customs charges, or other hidden fees after you pay.
Domestic U.S. orders to the 48 contiguous states and Washington, D.C. do not include import duties.
If an item is out of stock or we cancel the order, we refund the amount already charged. We do not keep part of that payment as a cancellation fee.

4. Payment security
Card numbers are handled by the payment processor. We do not store full card numbers on this site.

We will not ask you to email a full card number, CVV, or account password to service@mcelpaw.com.
If a message claiming to be Mcelpaw asks for those details, do not reply. Forward it to service@mcelpaw.com.

5. Failed payments
If authorization fails because of insufficient funds, a billing-address mismatch, an unsupported card, or a fraud check, the order does not ship.

You may try another of the seven cards above, or contact the card issuer and try again.
An unpaid order is not charged an extra fee by us.

Some Maestro, JCB, or Diners Club cards may fail because of the issuing country or 3-D Secure. That is a bank or processor limit, not an extra charge from Mcelpaw.

6. Receipts
A receipt is sent to the email entered at checkout.
Please keep the order number. Refund and support requests need it.

7. Where refunds go
Refunds approved under the Refund Policy go back to the original card.

After we issue the refund, the bank may take additional time to post it.
We cannot send a refund to a different card or bank account unless the law requires it or the original card cannot receive funds.

8. Cancellations and duplicate charges
If you cancel before the shipping label is created, the charge is returned to the original card.
If the same order is charged twice, email the order number and payment record. After we confirm the duplicate, we refund the extra amount.

9. Disputes
Please email service@mcelpaw.com first with your order number.
If you open a chargeback with your bank, send us the order number as well so we can match shipment and return records.

10. Related policies
This page works with the Terms of Service, Shipping Policy, Refund Policy, and Privacy Policy.

Questions: service@mcelpaw.com or +1 (724) 538-6044