Terms of service

Effective date: August 26, 2026

These terms explain how orders, shipping, returns, and messages work at Mcelpaw. Please read them with the Shipping Policy, Refund Policy, and Privacy Policy. If a dedicated policy page covers a topic in more detail, that page controls.

Mcelpaw is operated by ALEXANDER MCELHINNY TH INC
548 Evans City Rd, Renfrew, PA 16053, United States
Email: service@mcelpaw.com
Phone: +1 (724) 538-6044

1. Who we are
Brand: Mcelpaw
Legal name: ALEXANDER MCELHINNY TH INC
We sell pet and home products for household use in the United States.

2. Agreement
By browsing, placing an order, or emailing us, you confirm that you have read these terms.
If you do not agree, please do not place an order.
We do not use hidden terms to take away rights that consumer law expressly gives you.

3. Eligibility
These products are sold for household pet use. By placing an order, you confirm that you can complete this purchase and that you are using a real, deliverable address in the 48 contiguous United States or the District of Columbia.
If you are under 18, please have a parent or guardian place the order.
These products are pet and household items, not children’s toys. Please do not buy them as toys for children.
We do not knowingly collect personal information from children under 13. Details are in the Privacy Policy.

4. Product information
We describe items from current samples, specifications, and photos.
Color, stitching, pile, and size may differ slightly from what you see on a screen. The physical item controls.
Normal wear from chewing, play, or cleaning is not a manufacturing defect.
If a title, photo, and description do not appear to match, email us before you pay.

5. Orders
Submitting an order is an offer to buy. The contract is formed when we confirm the order and begin processing or shipping it.
We may cancel an order for lack of stock, an obvious pricing error, an undeliverable address, or suspected fraud.
If we cancel, we refund amounts already paid and email you.

6. Price and payment
The price is the amount in U.S. dollars shown at checkout.
Standard shipping is $5.99 on orders under $75.00, and free on orders of $75.00 or more, as described in the Shipping Policy.
Sales tax is calculated at checkout when the destination requires it.
Payment is handled by a payment processor. We will not ask for a full card number by email.

7. Shipping
Orders ship from Renfrew, Pennsylvania 16053.
We ship to the 48 contiguous U.S. states and the District of Columbia. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, military addresses, or addresses outside the United States.
In-stock orders placed before 5:00 p.m. ET on a business day usually enter a 1–2 business day handling window the same day.
Standard transit is usually 3–5 business days. Combined delivery is usually 4–7 business days after payment.
These times are estimates, not guaranteed dates. Expedited shipping is not available. See the Shipping Policy for the full list of unsupported areas.

8. Returns and refunds
You may request a return within 30 days of delivery under the Refund Policy.
Unused items that meet the hygiene rules can be refunded to the original payment method.
After a returned item arrives and passes inspection, we issue the refund in 5 business days.
We pay return shipping for defects, shipping damage, or wrong items.
You pay return shipping for change-of-mind returns. The original $5.99 outbound fee, if charged, is not refunded on those returns.
We do not offer exchanges for a change of color, size, style, or item. To choose a different product, return the unused item for a refund and place a new order.
Items used with a pet, or items with bite marks, saliva, odor, or missing parts, usually cannot be returned, except where the law requires it.

9. Use and safety
Please use each product as described and supervise your pet.
Check seams, filling, squeakers, feathers, cords, suction cups, blades, and moving parts before play or use.
Put the item away if your pet is a strong chewer, swallows non-food objects, or is left alone with the product.
Nail clippers, grooming brushes, hair-removal brushes, and litter scoops are tools, not toys.
Except for liability the law does not allow us to limit, you are responsible for injury or property damage caused by misuse, lack of supervision, or a pet’s individual behavior.
We do not give veterinary advice.

10. Reviews and messages
Please review products only if you bought them.
Do not send abuse, false complaints, or repeated harassment.
We may keep order-related messages for support and fraud prevention, as described in the Privacy Policy.

11. Intellectual property
The Mcelpaw name, product photos, and listing text belong to us or our licensors.
Please do not copy them to run another store or ad campaign.
If you submit a review, you allow us to display it in the store.

12. Liability
For a paid order, our basic responsibility is to deliver the item you bought or to refund or replace it under our policies.
We are not liable for indirect losses such as missed work, extra travel, or lost profits, to the extent the law allows.
We do not exclude liability that the law makes mandatory, including certain product-quality rights, personal-injury claims, or harm caused by our willful or grossly negligent conduct.
Some states do not allow limits on implied warranties. If your state has that rule, the rule in your state controls.

13. Disputes
Please email service@mcelpaw.com first with your order number and a short description. We will try to resolve the issue directly.
These terms are governed by the laws of Pennsylvania and by any consumer-protection rules that must apply in your state.
You may still use small-claims court or a consumer agency where the law allows.
These terms do not require binding arbitration and do not ask you to waive a class action.

14. Updates
We may update these terms. The new version applies to later orders.
Orders already placed follow the terms in effect when you paid.

15. Contact
service@mcelpaw.com
+1 (724) 538-6044

ALEXANDER MCELHINNY TH INC
548 Evans City Rd
Renfrew, PA 16053
United States