Privacy policy

Mcelpaw / ALEXANDER MCELHINNY TH INC
548 Evans City Rd, Renfrew, PA 16053, United States
service@mcelpaw.com

Effective date: August 26, 2026

We collect information to fulfill orders, answer questions, and keep the store working. We do not collect it to sell your details.
This policy explains what we collect, why we collect it, who we share it with, and what you can ask us to do.

1. Scope
This policy covers the Mcelpaw website, checkout, customer-service email, and information we provide so that products can appear in Google Shopping and similar listings.
It does not cover carriers, payment companies, or Google acting under their own policies.

2. Information we collect
You give us:
- Name, shipping address, billing address, email address, and phone number
- Order contents, notes, and return requests
- Messages you send to service@mcelpaw.com

We create or receive in the course of an order:
- Order and shipment status
- Device type, browser, and approximate location (usually city or region, not precise GPS)
- Essential cookies for cart, checkout, and security

We do not ask for:
- Social Security numbers
- Full card numbers (those go to the payment processor)
- Biometric data
- Access to unrelated files on your device

3. How we use it
We use personal information only to:
- Confirm, ship, track, and process returns
- Reply to your email
- Prevent fraud and abuse
- Keep receipts and records the law requires
- Send order and shipping notices
- See which products need restocking, using aggregated or de-identified figures where we can

We do not sell your personal information to list brokers. We do not rent your email to unrelated advertisers.

4. Marketing email
Transactional email about an order, shipment, or return is part of completing the purchase.
Promotional email is sent only if you opt in. You can reply “unsubscribe” or email us to stop it. Opting out of promotions does not stop order notices.

5. Who we share information with
We share only what is needed:
- Payment processors, to charge or refund an order
- USPS, UPS, or another carrier, to print a label and deliver the package
- Google, when you find us through Google Shopping or ads, limited data needed to show products and measure a completed purchase under Google’s rules
- A warehouse or support contractor, only to fulfill an order
- A government agency, only if the law requires it

Service providers may use the data only to perform work for us. They may not use it for their own marketing.
We do not sell, rent, or swap information that identifies you, except for the fulfillment uses above.

6. Cookies
Essential cookies run the cart, checkout, and security checks.
Optional analytics cookies help us see whether pages load. They are not required to browse.
You can block non-essential cookies in your browser. Blocking essential cookies may prevent a purchase.

7. How long we keep information
- Orders and invoices: as long as U.S. tax and business-record rules require
- Support email: long enough to handle the request and any later dispute
- Marketing subscriptions: until you unsubscribe
- Analytics: in aggregated form when possible

If you ask us to delete your information, we delete what we no longer need. Records we must keep for tax or legal reasons are retained and are not used for marketing.

8. Your choices
Email service@mcelpaw.com to:
- See the information we have about you
- Correct an address or contact detail
- Delete information we are not required to keep
- Receive a basic copy of your order information
- Limit non-essential processing
- Stop promotional email

Residents of California and some other states also have rights under those state laws, including the right to know whether information is “sold” or “shared.”
We do not sell personal information. If advertising measurement is treated as “sharing” under those laws, you can email us to opt out of non-essential sharing.
We will not refuse an order or degrade service because you exercise these rights, except for limits the law allows.

9. Children
Mcelpaw sells to adults buying pet products. We do not collect information from children under 13 on purpose.
If a child has sent us personal information, email us and we will delete it.

10. Security
We use reasonable safeguards, including limited staff access and card processing through a payment provider.
No website is perfectly secure. If an incident affects your information, we will notify you as the law requires.

11. Where information is stored
Orders ship from the United States, and related records are kept mainly in the United States.
Payment and carrier systems may process the fields they need on their own networks.

12. Other sites
Carrier tracking pages, Google, and payment pages have their own policies once you leave our site.

13. Changes
If we change how we use information in a meaningful way, we will update the date on this page and, when the change is significant, post a notice or email you.
Please read the current version before you buy. Completed orders are still honored under the rules that applied when you placed them.

14. Contact
Privacy questions, access requests, and deletion requests:
service@mcelpaw.com
ALEXANDER MCELHINNY TH INC
548 Evans City Rd
Renfrew, PA 16053
United States

Write “Privacy request” and include your order number if you have one. We aim to reply within 30 days. If we need more time, we will say so.