Shipping policy
We are committed to reliable, transparent shipping. Please read the information below before you place an order.
At Mcelpaw, we want your order to arrive in good condition and on a timeline you can plan around. The summary below is our standard service for most orders. The rate and estimate shown at checkout apply to your order.
| Item | Standard term |
|---|---|
| Order cut-off time | 5:00 p.m. Eastern Time (ET) |
| Handling time | 1–2 business days (Monday–Friday) |
| Transit time | 3–5 business days (Monday–Friday) |
| Estimated total delivery time | 4–7 business days after payment is confirmed |
| Standard shipping fee | $5.99 USD |
| Free standard shipping | Orders of $75.00 USD or more |
| Expedited shipping | Not available at this time |
| Import duties | No import duties on domestic U.S. orders. Applicable state sales tax may still appear at checkout. |
Mcelpaw is operated by ALEXANDER MCELHINNY TH INC
548 Evans City Rd, Renfrew, PA 16053, United States
Email: service@mcelpaw.com
Phone: +1 (724) 538-6044
Business hours
Customer service and order processing: Monday–Friday, 10:00 a.m.–6:00 p.m. Eastern Time (ET).
We are closed on Saturday, Sunday, and U.S. federal holidays.
Messages received outside business hours are answered on the next business day.
1. Where we ship
We currently deliver to residential and business addresses in the 48 contiguous United States and the District of Columbia.
Because these are domestic shipments within that area, customers do not pay import tariffs or customs brokerage. Sales tax is separate and is calculated at checkout where required.
2. Areas we cannot ship to
To keep delivery times predictable, we are not able to fulfill orders to the following locations at this time:
- Alaska
- Hawaii
- U.S. territories, including Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands
- Freely associated states, including the Federated States of Micronesia, the Marshall Islands, and Palau
- Addresses outside the United States
- APO, FPO, and DPO military addresses
- P.O. Boxes
If your address is in one of these areas, it will not complete checkout. If you placed an order by mistake, email service@mcelpaw.com and we will help cancel it before it ships.
3. Shipping origin
Orders leave from Renfrew, Pennsylvania 16053.
4. Order cut-off and handling time
The daily cut-off is 5:00 p.m. ET.
In-stock orders placed before 5:00 p.m. ET on a business day enter the 1–2 business day handling window that same day.
Orders placed after 5:00 p.m. ET, or on a weekend or U.S. federal holiday, begin handling on the next business day.
Handling time is the period between confirmed payment and carrier pickup.
We do not ship on Saturday or Sunday.
5. Transit time
After pickup, standard transit within the 48 contiguous states and D.C. is usually 3–5 business days, Monday–Friday, depending on the destination.
Most orders arrive about 4–7 business days after payment, including handling.
These are estimates, not guaranteed delivery dates.
6. Shipping methods and rates
We currently offer standard shipping only. Expedited, two-day, and overnight service are not available.
Standard shipping
- Orders under $75.00 USD: $5.99
- Orders of $75.00 USD or more: free standard shipping
Sales tax, discounts, and gift wrap may not count toward the $75.00 free-shipping minimum. The amount shown at checkout is final.
7. Carriers and tracking
We typically ship with USPS, UPS, or another established U.S. carrier.
When the label is created, a tracking number is sent to the email used at checkout.
Scans after pickup are managed by the carrier.
8. Delivery
Please use a complete street address that can receive parcels.
If a package is marked delivered, please check the delivery spot, side door, and with anyone at the address before writing to us.
After the carrier scans a package as delivered, we are not responsible for later delay, loss, or damage, except where the law requires otherwise.
9. Delays
Weather, carrier volume, an incomplete address, peak season, or holidays can add time.
The estimate at checkout does not include extra carrier delay.
10. Undeliverable packages
If a shipment comes back because of an address issue, an unclaimed package, or a refused delivery, email service@mcelpaw.com with your order number. We will review the case and help with the next step.
In most situations we can reship or refund the merchandise. If the return was caused by an incomplete or incorrect address, we may ask you to cover the new outbound shipping. We will confirm that with you before charging anything further.
11. Order changes
We can update an address only before the label is created.
Please email service@mcelpaw.com with your order number during business hours. We cannot change an order after it has shipped.
12. Product shipping notes
Mcelpaw items are pet and home goods. They are not temperature-controlled and do not require cold-chain shipping.
We send them by standard parcel methods permitted for the item.
13. Policy updates
We may revise this policy from time to time. The version on this page when you place an order applies to that order.
If you have a question about an order, write to service@mcelpaw.com or call +1 (724) 538-6044.