Shipping policy

Mcelpaw / ALEXANDER MCELHINNY TH INC
548 Evans City Rd, Renfrew, PA 16053, United States
service@mcelpaw.com

We ship within the United States. The shipping cost and delivery estimate shown at checkout and in Google Merchant Center are the ones that apply to your order.

1. Where we ship
We ship to addresses in the 50 U.S. states and the District of Columbia.
We do not offer international shipping at this time.
Alaska, Hawaii, U.S. territories, PO Boxes, and APO/FPO/DPO addresses may have a longer transit time or a different shipping rate. If a method is not available for your address, it will not appear at checkout.

2. Shipping origin
Orders ship from Renfrew, Pennsylvania, 16053.

3. Processing time
In-stock orders are processed in 1–2 business days after payment is confirmed.
Business days are Monday–Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays begin processing the next business day.
We do not ship on Saturday or Sunday.

4. Transit time
After an order leaves our facility, standard transit within the contiguous United States is usually 2–7 business days, depending on the destination.
Total delivery time (processing + transit) is usually 3–9 business days.
This is an estimate, not a guaranteed delivery date.

5. Shipping methods and rates
Available methods and prices are calculated at checkout and match our Google Merchant Center shipping settings.

Standard shipping (contiguous United States)
- Orders under $35.00 USD: $5.99 shipping
- Orders of $35.00 USD or more: free standard shipping

Faster methods
- If expedited shipping is offered, the rate and estimated transit time will be shown at checkout before you pay.

Sales tax, discounts, and gift wrap do not always count toward the $35.00 free-shipping minimum. The checkout total is the final amount.

6. Carriers and tracking
We typically ship with USPS, UPS, or another common U.S. carrier.
A tracking number is sent to the email used at checkout when the label is created.
Carrier scans after pickup are controlled by the carrier.

7. Delivery
Please provide a complete, deliverable address.
If a package is marked delivered, check the delivery location, side door, and with household members before contacting us.
We are not responsible for delay, loss, or damage after the carrier has scanned the package as delivered, except where required by law.

8. Delays
Delivery may take longer because of weather, carrier volume, incorrect addresses, or holidays.
Checkout estimates do not include extra carrier delay.

9. Undeliverable packages
If a package is returned because of an incorrect address, unclaimed shipment, or refused delivery:
- Contact us at service@mcelpaw.com
- Reshipping may require an additional shipping charge
- If you request a refund instead, the original $5.99 outbound shipping fee may be deducted when it was charged and when allowed by law

10. Order changes
Address or shipping-method changes must be requested before the order is labeled.
Email service@mcelpaw.com with your order number. We cannot change an order after it has shipped.

11. Perishable or restricted items
Mcelpaw products are pet and home goods. They are not temperature-controlled.
The USB spray grooming brush may include a small liquid bottle. We ship it by standard parcel methods permitted for that item. We do not offer overnight cold-chain shipping.

12. Policy updates
We may update this policy. The version posted on this page at the time of purchase applies to that order.
Shipping charges and transit times in Google listings will match the settings in Google Merchant Center.

Questions: service@mcelpaw.com